Terms and conditions of purchase
General terms of sale
The following contractual terms apply to both private and business customers. The sales contract between the customer or buyer and the company or seller shall be deemed concluded once the customer has submitted an order through our website. By completing the purchase, the customer accepts the following general terms and conditions of sale, as well as our shipping terms. An order confirmation will then be sent to the email address provided by the customer. We reserve the right to refuse orders without providing any reason. The applicable prices are those displayed on our website at the time of purchase. Product photographs shown in our online store are for illustrative purposes only and may differ from the product delivered. All information is provided without warranty and may contain inaccuracies.
Return
The plants we sell are living organisms that may deteriorate rapidly due to environmental conditions and handling. For this reason, and in accordance with the exception provided for goods liable to deteriorate rapidly under Article 16(d) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply once an order has been dispatched. With the exception of live plants, if you receive a non-perishable product in good condition but change your mind and wish to return it, you have a maximum of 14 days from receipt of the product to do so. To return a product, please email us with your order number and specify which product(s) you wish to return. We will then explain how to proceed. Please note that, in the event of a return, you are personally responsible for arranging and paying for the return shipment. Refunds will be issued in accordance with the terms set out below.
Refunds
In the event that the sales contract is terminated or the products returned, in whole or in part, we will issue a refund of the purchase amount using the same payment method originally used for the transaction, unless we have expressly agreed with you to use a different method. We will issue the refund within one week from the termination of the contract, provided that the goods have not been shipped. If the purchased products have already been shipped, the termination of the contract is subject to the return of such goods, and the refund will be issued within one week from the date we receive and inspect the returned goods. In any case, the right of withdrawal does not apply to products that have been shipped but not returned in their original condition.
In the event that the contract is terminated by us, you will receive a full refund of the amount paid within one week. For example, if you make a purchase totaling €100 using any payment method and, for any reason, we revoke the sales contract, you will receive a refund of €100 within one week.
If the customer exercises their unilateral right to withdraw from the sales contract or requests a return, the refunded amount will correspond to the total amount paid in the original order by the customer, minus the costs of services unequivocally related to processing the order, provided by third parties, that have been invoiced to our company:
Shipping and/or return costs will not be refunded if the contract is revoked after the goods have already been shipped and the carrier has invoiced us for the service, except in cases where the revocation is due to our shipment of damaged, defective, or incorrect goods.
For example, if you make a purchase totaling €100, of which €25 corresponds to shipping costs and the remainder to the purchase of the products, and after receiving your order you request to revoke the contract, we will issue a refund of €75 (the value of the products) once we have received and inspected the returned products to ensure they are correct and have not been manipulated or damaged by you.