Terms and conditions of purchase

General terms of sale

The following contractual terms apply to both private and business customers. The sales contract between the customer or buyer and the company or seller shall be considered concluded once the customer has placed an order on our website. At that time, a purchase confirmation will be sent to the email address provided by the customer. We reserve the right to reject purchase orders without providing any reason. The applicable prices are those displayed on our website at the time of purchase. Product images shown in our online store are for reference only and may differ from the product delivered. All information is provided without warranties and may be inaccurate. For wholesale orders, we offer special deals and prices (please visit our Information/Wholesale page).

Return

If you receive a product in good condition but have changed your mind and wish to return it, you have a maximum period of 5 days for live plants (perishable products) or 14 days for other products, counted from the date of receipt, to initiate the return. If you wish to return a product, send us an email with the order number, indicating which product(s) of the order you wish to return and attaching a photograph of that product(s) and we will tell you how to proceed. Note that you will be personally resposible for organizind and assuming the costs of the return shippment. Refunds will be issued in accordance with the terms specified below.

Refunds

In the event that the sales contract is terminated or the products returned, in whole or in part, we will issue a refund of the purchase amount using the same payment method originally used for the transaction, unless we have expressly agreed with you to use a different method. We will issue the refund within one week from the termination of the contract, provided that the goods have not been shipped. If the purchased products have already been shipped, the termination of the contract is subject to the return of such goods, and the refund will be issued within one week from the date we receive and inspect the returned goods. In any case, the right of withdrawal does not apply to products that have been shipped but not returned in their original condition.

In the event that the contract is terminated by us, you will receive a full refund of the amount paid within one week. For example, if you make a purchase totaling €100 using any payment method and, for any reason, we revoke the sales contract, you will receive a refund of €100 within one week.

If the customer exercises their unilateral right to withdraw from the sales contract or requests a return, the refunded amount will correspond to the total amount paid in the original order by the customer, minus the costs of services unequivocally related to processing the order, provided by third parties, that have been invoiced to our company, which may include shipping and transaction fees:

Shipping and/or return costs will not be refunded if the contract is revoked after the goods have already been shipped and the carrier has invoiced us for the service, except in cases where the revocation is due to our shipment of damaged, defective, or incorrect goods. For example, if you make a purchase totaling €100, of which €25 corresponds to shipping costs and the remainder to the purchase of the products, and after receiving your order you request to revoke the contract, we will issue a refund of €75 (the value of the products) once we have received and inspected the returned products to ensure they are correct and have not been manipulated or damaged by you.

Although we do not apply surcharges for PayPal (5%*) or Stripe/credit card (2.5%*) transaction fees on purchases made through our website, the actual financial transaction fees billed to our company for any transaction (payment or refund) will be deducted from any refund if you exercise your right to fully or partially terminate the sales contract. For example, if you make a purchase totaling €100 using PayPal and request to revoke the contract before we ship the goods, we will refund €90.25*, reflecting the actual fees incurred by our company for financial transactions resulting from your activity, calculated as €100 – €5* (5% PayPal fee on the €100 payment) – €4.75* (5% PayPal fee on the €95 refund).

*Indicative amounts. In each specific case, the actual transaction fee charged by Stripe or PayPal will be deducted.