Shipping
We ship our products to countries within the European Union, handling live plants with the utmost care to ensure they arrive in perfect condition. As growers, we ship all our plants with their own phytosanitary certificate. Customers may select the shipping company from the options available during the checkout process. We make shipments on Mondays, so the probability that plants remain stored in the carrier’s facilities over the weekend is minimal.
GLS
Our preferred shipping method for small and medium-sized products is GLS. You can choose delivery to your home address or to a GLS ParcelShop (collection point). Please note that, if you select GLS, your order will be dispatched on Monday, and the stated delivery time starts from collection (for example, “GLS 24h” means that the carrier commits to delivering your order within 24 hours of collecting it on Monday). Orders weighing up to 50 kg containing non-living material, plants in “mini” format, and plants in XS or S formats (up to a maximum of 2 plants) can be shipped via GLS. For heavier or bulkier orders, you must select the “pallet” shipping method (recommended) or place several separate orders, each with its own shipping charge, so that they can be dispatched in separate parcels. With this shipping method (GLS), the shipping cost will be calculated and displayed during checkout, before you proceed to the payment gateway. Once the goods have been handed over to GLS (at its agency in Talavera de la Reina), we cannot accept responsibility for their handling or for tracking the shipment. By selecting this shipping method, the customer accepts the services provided by General Logistics Systems Spain and agrees to abide by its terms and conditions. Provided there are no unforeseen issues, you can expect to receive your GLS order between Tuesday and Wednesday of the week following payment within mainland Spain, and between Wednesday and Friday in the rest of Europe. Exceptions include the Balkan Peninsula, Fennoscandia, Eastern Europe and the islands, where delivery is expected during the second week following payment. Once your order has been registered for dispatch, you will receive an “order shipped” email containing your tracking number or tracking link. You must track your order and, in the event of any issue, contact your local GLS depot as soon as possible, making sure to have your tracking number at hand.
Pick up in Candeleda
We offer all our customers the option of “Pick up in Candeleda”, allowing them to collect their order in person or arrange for any transport company to collect it from our premises in Candeleda (Ávila), at no additional cost to the customer on our part. If you arrange for a carrier to collect your parcel, we recommend providing them with our address, telephone number and email address, which can be found under “Information / Contact us” on our website. We also ask that you let us know in advance when the collection is expected to take place.
Pallet
Shipping terms and conditions
The risk of the goods transfers to the buyer at the moment the order is handed over to the selected carrier, in accordance with European consumer regulations. Palmer Brothers will assist the customer in managing any issues with the carrier but is not responsible for any damage, loss, or delays occurring after shipment. Once the order has been dispatched, a confirmation email along with the PDF invoice will be sent. Please refer to our Returns Policy for more information on exchanges and returns.
The plants sold are living organisms that may deteriorate quickly due to environmental factors and handling. For this reason, and in accordance with the exception provided under European regulations for goods that can perish rapidly, the right of withdrawal will not apply once an order has been dispatched.
In the event that an order is returned to our facilities due to failure to deliver (error in the address indicated by the customer, inability to contact the customer, or any other reason not related to an mistake on our part), we will interpret this as a withdrawn from the sales contrat by the part of the customer, an proceed to the refund of the order under the terms described below.
If the customer or someone on their behalf signs the receipt of an order without declaring any incidents, and they do not file a claim for damaged or missing products within the first 24 hours of delivery of the goods (sending an email copying both the carrier company and ourselves the sellers), including photographs of the damages, most carrier companies will not take responsibility for the losses or damages they may have cause.