Privacy policy

Personal Data We Collect

We may collect the following personal data when a user interacts with our website:

• Full name
• Shipping address
• Email address
• Phone number
• Information necessary to process orders
• IP address and browsing data

These data are collected only when the user voluntarily provides them by placing an order, contacting us, or using our services.

Purpose of Data Processing

Personal data is used for the following purposes:

• To manage orders placed through the online store
• To process payments and shipments
• To respond to inquiries or requests for information
• To send communications related to orders
• To improve the website browsing experience
• To comply with applicable legal obligations

Legal Basis for Processing

The processing of personal data is based on:

• The execution of a contract when the user makes a purchase
• The user’s consent when contacting us or accepting cookies
• Compliance with legal obligations, such as tax or accounting requirements

Data Retention

Personal data will be retained for as long as necessary to fulfill the purpose for which it was collected and to address potential legal responsibilities. Order-related data may be kept for the period required by applicable tax and accounting regulations.

Recipients of Data

Personal data may be shared with third parties only when necessary to provide the service, for example:

• Shipping companies for order delivery
• Payment service providers
• Technical service providers necessary for the website operation

Under no circumstances will personal data be sold or transferred to third parties for commercial purposes.

User Rights

Users may exercise the following rights at any time:

• Right of access to their personal data
• Right to correct inaccurate data
• Right to delete their data
• Right to restrict processing
• Right to object to processing
• Right to data portability

To exercise these rights, users can send a request to info@palmerbrothers.es, specifying the right they wish to exercise. Proof of identity may be required. Users also have the right to lodge a complaint with the competent supervisory authority.

Data Security

The website adopts the necessary technical and organizational measures to ensure the security of personal data and to prevent loss, alteration, or unauthorized access.

Cookies

This website may use cookies to enhance the user’s browsing experience. Cookies are small text files stored on the user’s device when visiting a website. Their purpose is to allow the site to remember information about the visit to improve navigation. This website may use: Technical cookies, necessary for the operation of the website, e.g., managing the checkout process or access to secure areas; Analytical cookies, to analyze user behavior on the site and improve offered services; Personalization cookies, to remember user preferences such as language or regional settings; Third-party cookies, which collect information for statistical and website usage purposes, including Google Analytics. Users can allow, block, or delete cookies via their browser settings. By accessing this website, users may accept or reject the use of cookies through the cookie consent banner. Consent can be modified at any time via the browser settings.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy to comply with new legislation or changes in our activities. The updated version will always be available on this page.