We ship our products to countries in the European Union, treating live plants with the utmost care so that they arrive in perfect condition. As producers, all our plants are shipped accompanied by their own phytosanitary passport. When shipping your order, we will send you an email indicating that your order has been completed with your PDF invoice. From that moment, we are not responsible for the treatment of the product by the carrier. However, see our return policy below.
Our favorite shipping method for small and medium-sized goods is the carrier GLS. With this modality, the shipping price will be calculated and displayed at checkout before proceeding to the payment gateway, being the most convenient and fastest option for the customer. We make shipments on Mondays, so that the probability that the plants remain stored in the carrier’s facilities during a weekend is minimal. You can expect to receive your order, if there are no incidents, between Tuesday and Wednesday of the week following payment in the Iberian Peninsula and between Wednesday and Friday in the rest of Europe except the Balkan Peninsula, Fennoscandia, Eastern Europe and Islands, where it should arrive at the second week after paying for your order.
·Pick up in Candeleda
We offer all our customers the “Pick up in Candeleda” option so that the customer has the possibility of going in person, or sending any transport company, to pick up an order at our facilities in Candeleda (Ávila) without any added cost from us. In the event that you are going to send a carrier to pick up a package, we recommend that you indicate our address, telephone, and email, which you can find in the ‘Information/Contact’ page, and that you tell us in advance when the order is expected to be picked up.
For large volume orders, either due to the size of the plants or the number of plants ordered, we enable “pallet” among the shipping options. If you select this option, your order will be palletized and sent through a specialized freight transport company. In this case, we will look for the best option and, as soon as we have a budget for the shipment, you will receive a second link to make the corresponding payment. Please note that the shipment of the merchandise will only take place after you pay the shipping cost. In the event that the cost of shipping on a pallet is not interesting to you, you can search for and send a transport company of your choice or we will proceed to cancel your order and refund the payment.
Our plants are always shipped in perfect health conditions and safely and reliably packaged. In case of receiving a damaged plant, the transport company must be claimed, and for this reason it is essential, as soon as the order is received and before signing its receipt, to inspect the package and, in case of detecting any damage, leave a record of it in the delivery note. In addition, you must take photographs of the damaged product and send these photos to our email as backup information for the claim.
If you receive a product in good condition but have changed your mind and wish to return it, you will have a maximum period of 5 days from receipt of the product to return it. If you wish to return a product, send us an email with the order number, indicating which product(s) of the order you wish to return and attaching a photograph of that product(s) and we will tell you how to proceed. Please note that when you return the product you will be refunded the price of the product, not the shipping costs. In addition, note that you will be personally resposible for organizind and assuming the costs of the return shippment.
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